auperph Terms
& Conditions

01 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout all auperph platform documents, policies, and communications:

• "auperph" refers to the online gaming platform operating at auperph.net, its parent company, subsidiaries, affiliates, officers, employees, agents, and licensors.
• "Platform" refers to the auperph website, mobile-optimised site, any associated applications, game clients, and all related digital services made available by auperph.
• "Player" or "User" refers to any individual who registers for, accesses, or uses the auperph platform in any capacity.
• "Account" refers to the registered player account held with auperph, including the associated PHP wallet, game history, and personal profile.
• "Games" refers collectively to all bingo, slot, live casino, fishing game, and other gaming products available on the auperph platform.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by auperph to players, subject to applicable bonus terms.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority that licenses and oversees auperph's operations.
• "PHP" or "₱" refers to the Philippine Peso, the primary currency used on the auperph platform.
• "KYC" refers to Know Your Customer verification procedures required by auperph and PAGCOR regulations.
• "Effective Date" refers to January 1, 2026, from which these Terms & Conditions are in full force.

02 Acceptance of Terms

By accessing the auperph platform, creating an account, making a deposit, participating in any game, or using any feature of the auperph service, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, along with auperph's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these terms by reference.

Your continued use of auperph following any published amendments to these Terms & Conditions constitutes your acceptance of the updated terms. auperph strongly recommends that all players review these Terms & Conditions periodically.

03 Eligibility & Registration

To register and maintain an account on auperph, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required by PAGCOR regulations governing online gaming in the Philippines. auperph strictly prohibits access by minors.
• You must be a natural person with legal capacity to enter into binding contracts under Philippine law.
• You must not be accessing auperph from a jurisdiction where online gambling is prohibited or restricted by applicable law.
• You must not be subject to any self-exclusion order, voluntary exclusion arrangement, or PAGCOR-issued gaming restriction.
• You must not have been previously excluded or permanently suspended from the auperph platform.
• You must provide accurate, current, and complete information during registration. Providing false information is grounds for immediate account termination.

auperph reserves the right to request identity verification documents at registration or at any subsequent point. Failure to complete KYC verification to auperph's satisfaction may result in account suspension and withholding of withdrawals until verification is complete.

Only one account per player is permitted on auperph. Opening multiple accounts — whether under the same name, the same GCash number, the same BPI or BDO account, the same device, or the same IP address — is a violation of these Terms & Conditions and may result in the forfeiture of all balances across all associated accounts.

04 Account Obligations

As a registered auperph player, you are solely responsible for all activity that occurs under your account. Your obligations include but are not limited to the following:

• Maintaining the confidentiality of your auperph login credentials, including your username, password, and any two-factor authentication codes.
• Notifying auperph's support team immediately if you suspect unauthorized access to your account.
• Ensuring all personal details registered on your account remain accurate and up to date at all times.
• Not sharing your account with any third party or allowing any other person to access or use your auperph account.
• Not using the auperph platform for any commercial purpose, including acting as an agent for third-party players.

auperph will not be liable for any loss resulting from unauthorized access to your account where such access was caused or contributed to by your failure to keep your login credentials secure.

05 Deposits & Withdrawals

All financial transactions on auperph are conducted in Philippine Peso (PHP / ₱). auperph supports the following payment methods:

All deposits must originate from a payment account held in your own name. Third-party deposits are strictly prohibited. auperph reserves the right to return deposits and suspend accounts where payment source mismatches are detected.

Withdrawals are subject to completed KYC verification. auperph processes withdrawal requests promptly, but actual settlement times are also subject to the processing timelines of third-party payment providers. auperph is not responsible for delays caused by payment provider systems, bank processing windows, or national public holidays in the Philippines.

Minimum and maximum deposit and withdrawal limits apply to all payment methods and may vary by account tier, verification status, and applicable PAGCOR guidelines. Current limits are displayed in your auperph account dashboard at the time of transaction.

06 Bonuses & Promotions

auperph offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to individual promotion terms and to the general bonus conditions set out below:

• Bonuses are available to players who meet the specified eligibility requirements of each promotion, including minimum deposit thresholds and game restrictions.
• All bonuses carry a wagering requirement unless explicitly stated otherwise. Wagering requirements specify how many times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal can be processed.
• Bonuses may only be used on specified game categories. Using bonus funds on excluded games may result in the forfeiture of the bonus and associated winnings.
• auperph reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without prior notice, where auperph has reason to believe the promotion is being abused or exploited.
• Players found to be opening multiple accounts, using VPNs, or coordinating with others to exploit promotional offers will have bonuses cancelled and accounts suspended.
• Bonus terms and conditions for each specific promotion are published on the respective promotion page and form part of these Terms & Conditions where applicable.

07 Gameplay Rules

All games available on auperph are operated using certified Random Number Generator (RNG) technology or, in the case of live dealer games, streamed from regulated live studios. The outcome of all games is determined by the game engine at the moment of play and cannot be influenced by auperph or any external party after a round begins.

• Game results displayed on auperph are final once a round has been completed and confirmed by the game server.
• In the event of a technical malfunction during gameplay, auperph reserves the right to void the affected round and return the wagered amount to the player's account.
• Players must wager using real money or eligible bonus funds. No other form of exchange or credit is accepted.
• auperph is not responsible for network interruptions on the player's end that result in disconnection during gameplay. Players accept that internet stability is their own responsibility.
• auperph complies with the individual game rules and return-to-player (RTP) rates published by each game provider. RTP information is available within each game's information panel.

08 Prohibited Conduct

The following conduct is strictly prohibited on the auperph platform and will result in immediate account suspension, forfeiture of balances, and potential reporting to PAGCOR and Philippine law enforcement authorities:

• Attempting to manipulate, hack, reverse-engineer, or exploit any auperph software, game engine, or payment system.
• Using automated software, bots, artificial intelligence scripts, or any other non-human intervention to interact with auperph games or systems.
• Engaging in any form of money laundering, fraud, or use of the auperph platform for illegal financial transactions.
• Colluding with other players in live table games or any other game format where collusion provides an unfair advantage.
• Using stolen, fraudulent, or unauthorized payment credentials to fund an auperph account.
• Providing false identity documents during the KYC verification process.
• Accessing auperph using a VPN, proxy, or other anonymization tool to circumvent geographic, account, or regulatory restrictions.
• Threatening, harassing, or abusing auperph support staff or other players through any communication channel.

09 Responsible Gaming

auperph is committed to promoting responsible gaming across all of its operations in the Philippines. Online gaming is intended to be a form of entertainment for adults aged 21 and above. auperph provides a range of tools to help players maintain control of their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their auperph account to cap the amount of PHP deposited within a defined period.
• Session Time Reminders: auperph can notify players of the duration of their gaming sessions at regular intervals.
• Cool-Off Periods: Players may request a temporary break from auperph of between 24 hours and 6 weeks.
• Self-Exclusion: Players who wish to take a longer break may apply for self-exclusion from auperph for periods of 6 months, 1 year, or permanently. Self-exclusion requests are processed by the auperph support team and take effect within 24 hours of confirmation.
• Reality Checks: Pop-up notifications can be enabled to display session duration and net gaming activity at defined intervals.

All responsible gaming tools are accessible directly within the player account settings panel. If you are experiencing difficulties with gambling, auperph encourages you to contact the National Center for Mental Health (NCMH) Crisis Hotline at 1553, available 24 hours a day. auperph fully supports PAGCOR's responsible gaming initiatives and complies with all regulatory requirements in this area.

10 Privacy & Data

auperph collects, processes, and stores personal data in accordance with its Privacy Policy and the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By using auperph, you consent to the collection and processing of your personal data as described in the auperph Privacy Policy.

Personal data collected by auperph includes but is not limited to: full legal name, date of birth, government-issued ID details, contact information, GCash or PayMaya account details, BPI/BDO/Metrobank account details, IP addresses, device identifiers, and gameplay history. This data is used for account management, KYC compliance, AML monitoring, fraud prevention, and PAGCOR regulatory reporting obligations.

auperph does not sell personal data to third parties. Data may be shared with PAGCOR, the AMLC, and other Philippine regulatory bodies where required by law. Please refer to the full auperph Privacy Policy for complete information on data handling practices.

11 Intellectual Property

All content on the auperph platform — including but not limited to the auperph brand name, logo, website design, graphics, software, game interfaces, promotional materials, and written content — is the exclusive intellectual property of auperph or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the auperph platform for personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or republish any auperph content without written permission.
• Modify, adapt, translate, or create derivative works from any auperph intellectual property.
• Use the auperph brand name or logo in any commercial context or for any purpose other than referring to the auperph platform.
• Frame or mirror any part of the auperph platform on any other website or digital medium.

12 Limitation of Liability

To the maximum extent permitted by Philippine law, auperph's total aggregate liability to any player arising out of or in connection with these Terms & Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that player into their auperph account in the 30 days immediately preceding the event giving rise to the claim.

auperph shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from a player's use of or inability to use the auperph platform.
• Loss of data, loss of profits, or loss of business opportunity arising in connection with the auperph platform.
• Technical failures, server outages, network disruptions, or maintenance periods that temporarily affect platform availability.
• Actions of third-party payment providers, including delays in GCash, PayMaya, BPI, BDO, or Metrobank transaction processing.
• Any losses resulting from a player's failure to secure their auperph account login credentials.

13 Termination

auperph reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where auperph has reasonable grounds to believe that:

• These Terms & Conditions have been violated.
• The account is being used for fraudulent, illegal, or AML-prohibited activity.
• False information was provided at registration or during KYC verification.
• A PAGCOR regulatory directive requires the restriction or closure of the account.
• The player is subject to a self-exclusion order or PAGCOR-mandated gaming restriction.

Players may close their own auperph account voluntarily at any time by contacting the 24/7 support team via live chat or email at [email protected]. Upon voluntary account closure, any remaining real-money balance (excluding bonus funds) will be returned to the player's verified payment method within the standard withdrawal processing timeframe.

14 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the laws, rules, and regulations administered by PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).

Any dispute arising out of or in connection with these Terms & Conditions, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Players and auperph both consent to the jurisdiction of such courts.

Where a dispute relates specifically to PAGCOR-regulated gaming activity, the dispute resolution procedures prescribed by PAGCOR shall first be exhausted before recourse to the courts, unless emergency relief is required.

15 Amendments

auperph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, auperph will provide notice to players through one or more of the following means: a notice displayed prominently on the auperph platform, an email notification to the registered account email address, or an in-platform notification message.

Amended Terms & Conditions take effect from the date published on this page unless a specific future effective date is stated. If a player does not agree with amended terms, they must immediately stop using auperph and may request account closure. Continued use of auperph after the effective date of any amendment constitutes acceptance of the amended Terms & Conditions.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the auperph platform, please do not hesitate to reach out to the auperph support team. We are available 24 hours a day, 7 days a week, on Philippine Standard Time.

• Live Chat: Available directly on the auperph platform — average response time under 3 minutes.
• Email: [email protected] — average response time under 2 hours.
• Responsible Gaming Support: For responsible gaming inquiries or self-exclusion requests, please contact us via live chat or email with the subject line "Responsible Gaming."

For complaints that remain unresolved after engaging auperph's internal support process, players may escalate the matter to PAGCOR through its official regulatory channels. PAGCOR's contact details are available on the PAGCOR website.